ANSWERS TO YOUR QUESTIONS
What comes in my box?
Each month you will receive a box of 4-7 premium pantry products, hospitality products and self-care items designed to inspire you to take moments for yourself and make memories with your friends or family through casual, easy gatherings
When should I expect to receive my box?
We ship boxes out every month on or around the 20th. Most of the time, we use USPS. They report average shipping times to be between 7 and 10 days.
Can I buy just one Savor Time & Tradition Box instead of the subscription?
From time to time, there may be extra inventory to support the sale of an individual box but the price point will reflect the individual purchase vs. the lower price for our subscribers. We are in the process of developing a line of Gift Boxes which can be purchased individually.
Can I make specific dietary requests for the food items in the subscription box?
While we recognize many people have dietary restrictions, we do not make custom changes to accommodate individual preferences. We do source products from companies who are responsible for including all ingredients on the labels of their products. If you find that there is a product that does not meet your dietary needs or restrictions, we encourage you to gift it to a friend or donate it to a worthy cause.
Can I return my subscription box?
We do not accept returns on subscription boxes. However, if a product is damaged or broken please contact us as soon as possible so we can discuss a resolution to the issue. See related question to returning damaged items.
Can I cancel my subscription?
Yes. You can cancel anytime but we really hope you’ll stick around. We also hope you’ll give us a chance to improve and meet your expectations if possible. If you decide cancelling is the best thing for you, well, we hate to see you go!
What if I received a damaged item?
When possible, we will gladly send you a complimentary replacement if a product arrives damaged or defective. Please email us at email@example.com and attach required photo evidence of any damages/defects within 7 days of receipt of the box. Please ensure you send us photos of: 1) The outside condition of the box upon delivery 2) The damaged Item showing evident damage. 3) A picture of the inside of the box you received. 4) A detailed explanation of the issue. Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos! You may be required to return the damaged goods in order for us to process the claim. We will gladly provide a shipping label if that is the case. If the identical product is no longer available, we will choose an alternate replacement product of comparable value at our discretion.
How do I change my credit card information?
First, go to your store account. Make sure to use the email address you used on your initial order. If you did not create a customer account at the time of purchase, you can do that now by using the link in your purchase confirmation email sent at the time of purchase. After creating a new store account, login and click “My Account” at the top of the page. From there you can make edits to your personal information.
Can I change my subscription?
Sure! First, go to your store account. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Manage Subscription". From there, you may skip a month, pause your boxes, cancel or reactivate your subscription. You can also access "Manage Subscription" from your order confirmation email. If you have difficulty, you can send a message to firstname.lastname@example.org with the subject line "CHANGE SUBSCRIPTION"